Data deletion

If you filled in a business's Facebook form

Email support@blindsbase.com with the subject "Delete my data", and tell us the name of the business or Facebook Page you contacted and the email address or phone number you gave on the form. We will remove the lead, the conversation and any appointment created from it within 30 days, tell the business we have done so, and confirm to you by email. If you have already become a customer of the business, we will also pass your request to them, because they may need to keep records of work actually carried out.

If you are a customer of a business that uses Blinds Base

Ask the business you dealt with first — it is the data controller and its staff can delete your customer record, appointments, documents and enquiry history from inside the platform. If you cannot reach the business, or prefer to write to us, email support@blindsbase.com and we will pass the request on and help it respond within 30 days.

If you are a business using the platform

• Disconnect Facebook (Extras → Facebook AI Booker → Settings → Disconnect): your Meta access tokens are revoked and removed immediately, and no further leads are received.
• Delete individual customers, leads or conversations from inside the platform at any time.
• To close your account and have all of your data deleted, email support@blindsbase.com from the account owner's address; we confirm the deletion in writing.

What we keep

Nothing personal once a request is honoured, except where the business is legally required to keep a record (for example an issued invoice), in which case only that record is kept and only for as long as the law requires.